Refund Terms & Conditions
A client shall be eligible for refund under the following circumstances:
- In case all the requirements are shared by the client initially, which are not met even after 5 revisions.
- In case a deadline is missed deviating from the original agreed upon commitment.
- It is mandatory to share a detailed, comprehensive & legit feedback report to be eligible for a refund. This report will be audited by our independent audit team to confirm the eligibility of refund.
A client shall NOT be eligible for refund under the following circumstances:
- Incomplete/Incorrect requirements shared by the client initially leading to customer dissatisfaction.
- In case the client does not use our work.
- In case the client makes changes to the work shared by us.
- In case the feedback includes changes in the requirement/initial scope after the work is done. For additional/change in requirement, additional cost will be incurred and we will not be responsible for the outcome in case the additional payment is not made for the redo.
- In case the client is non-responsive to queries/concerns which result in a delay.
- In case the client changes his mind after a few hours of placing the order.
*15% transaction charges shall be deducted in case of a refund.
*It is mandatory to approach us on this email in case of a refund, so that we can ensure a smooth process.